Our mission as a company is to power energy independence, and we achieve this mission when we conduct ourselves ethically and transparently. To that end, we condemn all human rights abuses and the use of forced labor in the Xinjiang region and anywhere else in the world, and we stand committed to ensuring that all our vendors engage in ethical sourcing. We require transparency in our supply chain, and we work closely with our vendors to ensure they satisfy our vendor code of conduct." - John Berger, CEO of Sunnova

As a matter of ethical business practices and sourcing, Sunnova requires each company on its Approved Vendor List (“AVL”) to:

  • certify that they (and their suppliers) practice ethical sourcing;
  • certify that they do not engage in human rights abuses in the sourcing and manufacture of the products they sell to Sunnova; and
  • certify that they do not use labor or goods from Xinjiang in their supply chain.

Sunnova will also continue to engage its vendors in discussions and to review available data regarding forced labor in the Xinjiang region to ensure that its supply chain is free from human rights abuses.

News Details

Sunnova Launches Standalone Solar System Repair Services

February 22, 2022

All homeowners with solar systems that do not have a service provider warranty can now have their systems serviced by Sunnova

HOUSTON--(BUSINESS WIRE)-- Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), one of the leading U.S. residential energy service providers, today announced the launch of Sunnova Repair™ Services. Sunnova’s certified technicians will now be available to help all homeowners who are not under a service warranty to troubleshoot, service, and repair their solar and battery storage systems, even if Sunnova did not install them.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220222005438/en/

Sunnova technician with customers (Photo: Business Wire)

Sunnova technician with customers (Photo: Business Wire)

“We proudly back all our Sunnova systems with full service warranties so our customers have peace of mind, but we know that not everyone with a solar system has that same level of service,” said Michell Graham, Senior Vice President of Service and Energy Operations at Sunnova. “Sadly, there are many homeowners with solar systems who are frustrated because either their provider doesn’t offer service and support, or their electrician isn’t able to service their issues. We have an in-house team of dedicated service technicians who are the best in the industry, specially trained to service most major equipment providers for residential solar and storage. We set out a goal to bring the high standard of service that we provide our Sunnova customers to all solar customers, and that’s what we’re going to do.”

Sunnova provides worry and hassle-free maintenance, monitoring, repairs, and replacement parts to over 170,000 solar customers across the country, helping to ensure customers’ systems perform to their maximum potential. Now, Sunnova is making these services available for all solar homeowners.

Sunnova Repair Services technicians are professionally certified solar experts; they have completed hundreds of hours of training and are certified to work on systems from leading solar brands such as Enphase, Generac, SolarEdge, and Tesla. The same technicians that provide industry-leading service for Sunnova’s customers will now be available to repair solar systems for all homeowners who do not have warranty coverage. Sunnova’s technicians can diagnose, troubleshoot, repair, and/or replace equipment issues caused by manufacturer or installation defects, weather, and more.

Sunnova is available to help with a variety of solar repairs associated with the monitor, inverter, solar panels (modules), battery, and wiring and connections, including but not limited to:

  • Assessment & Troubleshooting
  • Warranty Administration
  • Warranty Fulfillment
  • Preventative Maintenance
  • Equipment Service, Repairs and Replacement

Learn more about how Sunnova Repair Services works here.

About Sunnova
Sunnova Energy International Inc. (NYSE: NOVA) is a leading residential solar and energy storage service provider with customers across the U.S. and its territories. Sunnova's goal is to be the source of clean, affordable and reliable energy with a simple mission: to power energy independence so that homeowners have the freedom to live life uninterrupted®.
For more information, please visit sunnova.com

Media Contact
Alina Eprimian

Investor & Analyst Contact
Rodney McMahan
Vice President, Investor Relations

Source: Sunnova Energy International Inc.